Operations Settings - Customize Ticket Department Dropdown Options

1. Navigate to "System"

   To customize the options in the "Department" dropdown menu on tickets, navigate to "System" in the Operations Portal.

   

2. Click "Settings"

   Then, click "Settings". In order to access and update "Settings", the account will need to be set up either as an "administrator" or a "superuser," or have the roles of: "settingView" and "settingEdit."

   

3. Type in "ticketDepartment" setting to search

   Type in "ticketDepartment" setting in the search field.

   

4. Click on the more details icon

   Click the more details icon to view the setting.

   

5. Update "Department" values

   In the "Value" field, type the list of desired department options, ensuring the values are separated by commas with no spaces.

   

6. Click the "Save" button

   Click the "Save" button to apply the list of department options across the system.

   

7. "Department" selections have been added

   Once configured, the ticket department dropdowns should show the options.

   

8. Verify "Department" updates

   Reload the page, and then you can confirm the updates by viewing the dropdown.