Operations Services - Adding Internal Comments to Tickets

1. Click "Services"

   To add internal comments to tickets, navigate to the "Services" section in the Operations Portal.

   

2. Click "Tickets"

   Then, click Tickets. In order to access and update “Tickets” you will need to be set up either as an “administrator” or a “superuser”, or have the roles of: “ticketView” and “ticketEdit”.

   

3. Search for the ticket in the "Search" field

   Search for a ticket in the "Search" field.

   

4. Go to the details page of the ticket

   Click the more details icon to go to the ticket's details page.

   

5. Go to "Internal Comments" tab

   Now, go to the "Internal Comments" tab.

   

6. Enter the internal comment to add

   Enter the comment you would like to add to the ticket.

   

7. Click the "Save" button

   Then, click the "Save" button to add the internal comment.

   

8. Comment will appear under the comment box

   Your saved comment will appear under the comment box. Internal comments are only visible to operation portal users.