Ticket Groups

The Operations Portal has a ticket group field that enables users to categorize tickets for improved organization and management. This field functions as a configurable dropdown menu that can be customized with project-specific or organizational categories by using system settings. The ticket group appears on the ticket details page and can also be displayed as a filterable column in the main tickets grid, allowing teams to sort and view tickets based on their assigned categories. Users configure available options by entering comma-separated values in the ticket groups setting, and can then assign these categories to individual tickets through the dropdown interface.

What is Covered:

• Configuring ticket group options in the Settings screen using comma-separated values
• Examples of ticket group categories (Commerce, Customer Portal, Operations Portal, Payments)
• Accessing and assigning ticket groups from the Ticket Details page
• Enabling the ticket group column in the Tickets grid through column visibility settings
• Filtering tickets by group category using the grid filter functionality
• How the feature helps organize tickets by project or category type