Linked Tickets

in the operations portal, there is ticket linking capability that enables users to create relationships between related tickets. This functionality is accessed through a "Linked Tickets" tab located at the top of ticket details pages. Users can search for tickets to link by either ticket code or title, with the system providing auto-suggestions during the search process. Once established, linked tickets are displayed in a grid format showing their codes and titles, allowing users to navigate directly to linked ticket details or remove connections as needed.

What is covered:

• How to access the Linked Tickets tab on a ticket details page
• Using the Actions dropdown menu to select the "Link Ticket" option
• Searching for tickets by code or title with auto-suggestion functionality
• Linking multiple tickets to create relationships
• Viewing linked tickets in the grid display format
• Navigating to linked ticket details using the arrow icon
• Removing ticket links
• Confirmation messages for successful linking and unlinking actions