Operations Services - Logging Time On a Ticket

1. Navigate to "Services"

   To log work time to a ticket, navigate to "Services" section in the Operations Portal.

   

2. Click "Tickets"

   Then, click "Tickets". In order to access "Tickets" you will need to be set up either as an "administrator" or a "superuser", or have the appropriate roles: "ticketView" and "ticketEdit".

   

3. Search for the ticket in the "Search" field

   Search for the ticket in the "Search" field.

   

4. Go to the details page of the ticket

   Click the more details icon to go to the details page of the ticket.

   

5. Click the "Actions" button

   Find and click the "Actions" button.

   

6. Click "Log Time"

   Then, select the "Log Time" option.

   

7. Enter the employee's name, if necessary

   Start typing the employee's name in the "Employee" field. If you are logging time for yourself, this step is optional.

   

8. Select employee from the drop down

   Select the employee from the drop down.

   

9. Add the date

   Enter the date in the "Date" field or click the calendar to select a date. This can be helpful if you need to choose a different day for logging work time.

   

10. Enter the hours and minutes spent for the task

    Enter in the number of hours and minutes spent for the task.

    

11. Enter in a description of the work done

    Add a description of the work done on the ticket.

    

12. Check the "Log more time" box to log more time on the ticket

    If you need to log more time, check the check the "Log more time" box before clicking the Log button.

    

13. Click the "Log" button to log the time

    Once done, save the logged time by clicking on the "Log" button.

    

14. "Success! Your time has been logged." message is shown once time is logged

    You will see a "Success! Your time has been logged." message when it has been logged to the ticket.