Product Documentation
Product Documentation
Managing order deliveries with your own drivers comes with a lot of moving pieces and is, oftentimes, a very manual process. You’re responsible for setting up routes, overseeing packaging and delivery preparations, and ensuring deliveries contain the correct products and quantities, all while trying to offer an exceptional customer experience.
When using the Kodaris Platform in any capacity for your business—whether you leverage just one piece of the platform or our entire suite of technology—you have the opportunity to adopt one of Kodaris’s Driver Delivery Apps to manage order deliveries.
Using a Driver Delivery App comes at no additional cost and can help manage, streamline, and automate delivery operations. With a user-friendly app design, your team will be able to easily navigate and oversee their deliveries, all from an Android or iOS device.
A near real-time, two-way integration with the Kodaris platform and your logistics software, if you leverage one, will provide your fleet of drivers with all the information they need to successfully complete their deliveries and capture proof of delivery (POD), all while keeping your customers informed with automated delivery status notifications.
Kodaris offers two Driver Delivery Apps to accommodate your order delivery processes:
If you use a Warehouse Management System (WMS) and/or have a trip planning or routing software that allows you to pre-build routes and deliveries with stops, the Driver Delivery App V3 offers a more integrated view with those systems and software.
For example, if you have five orders being delivered to one customer today, your driver would see all five orders under that one delivery or stop number within the app. They can take proof-of-delivery photos for all five orders at the same time, so all POD would be tied to that customer’s stop number and all the related orders that would be delivered together. This app streamlines the entire process for the driver.
In comparison, the Driver Delivery App V2 is based on individual orders, where orders are not linked or combined automatically.
For example, the driver would simply open the app, type or scan an order number, attach POD to an individual order, and then set the order status for that specific order. This app allows your drivers to follow a simple, order-based flow to capture POD.
Both apps come with many features, including proof-of-delivery photos and signatures, order detail information, delivery status notifications, and more. Learn about the capabilities and differences between the two app versions in the chart below:
| App Feature | V2 | V3 |
| Android and iOS compatible Download the app on any Android or iOS mobile phone or tablet | Yes | Yes |
| Kodaris platform integration Connect with the Kodaris platform with a near real-time, two-way integration, ensuring that all customer and delivery data is accurate and up to date at all times | Yes | Yes |
| Logistics software integration Connect with integrated logistics software with a near real-time, two-way integration, ensuring that delivery and logistics data is accurate and up to date at all times | No | Yes |
| ERP integration Connect to supported ERPs with a near real-time, two-way integration, ensuring that delivery and order information is accurate and up to date at all times | Yes | Yes |
| Delivery management | ||
| All orders contain an order’s lead contact, company name, and address, as well as the items to be delivered and the quantity of each item | Yes | Yes |
| Trips are autopopulated using the integrated logistics software | No | Yes |
| Orders are autopopulated using the ERP | Yes | Yes |
| Manually search by order number to retrieve delivery information | Yes | No |
| Deliveries are autopopulated and sorted by trip/route, with multiple orders under each trip | No | Yes |
| Deliveries can be filtered by location and delivery crew or drivers | No | Yes |
| Ability to edit quantity of items delivered at time of delivery and include notes on the order if the quantity changes at the time of delivery | No | Yes |
| Use GPS to receive navigation directions | Yes | Yes |
| Delivery Status Updates & Notifications Update the status of deliveries (e.g., out for delivery, on my way, arrived, delivered) en route and at time of delivery; updating delivery statuses will trigger automated email and SMS status notifications* to customers *Customers will receive notifications based on their notification preferences | Yes | Yes |
| Exception Processing Drivers have the ability to indicate if there are any exceptions on an order or delivery (e.g., short deliveries, damaged items, undelivered orders, etc.); if exceptions are noted, they will be surfaced in a reportable format in the Operations Portal, which can then be managed and resolved | No | Yes |
| Proof of Delivery | ||
| Photos Take photos within the app and upload the photos to an order to show proof of delivery; all photos will be accessible in the Customer Mobile App, Customer Portal, and Operations Portal | Yes | Yes |
| Signatures Capture proof of delivery with an electronic customer signature signed within the app | Yes | Yes |
| Email Send a delivery confirmation email that contains a copy of the order, e-signature, and proof-of-delivery images once an order has been delivered | No | Yes |
| File Storage All proof-of-delivery files are securely stored within the Kodaris Customer Portal and Operations Portal so that you and your customers can reference them as needed | Yes | Yes |
| File Upload Assurance In instances where drivers cannot gain access to a cellular data signal, the proof-of-delivery photos and files will be stored in the background of the app and uploaded when the connection is restored | Yes | Yes |
| Geotracking Signatures and pictures captured within the app are geotracked so that the time, date, and location of where they were taken and uploaded are recorded | Yes | Yes |
| Damage Waiver Customize a liability damage waiver and capture the customer’s signature, name, and title | Yes | Yes |
| Multilingual Capabilities Offer your Driver Delivery App in English, Spanish, and/or French to allow users to interact in their native language | Yes | Yes |
| In-App Support Real-time assistance is available through support chat within the app | Yes | Yes |
To ensure you have the smoothest experience possible, the Kodaris team will oversee the apps in the App Store and Google Play. We will handle all the fundamental details that come with owning, managing, and maintaining an app so that you can spend more time on the things that matter most—delivering orders and providing an unmatched customer experience.
If you have any questions about either of the apps, feel free to reach out to our Support team. We’re readily available to answer questions, walk through app capabilities, or discuss ways we can work together to make app customizations that better serve you and the many other distributors that partner with Kodaris.