Operations Tickets - Set the Values for the Work Status Field

1. Navigate to "Settings"

   Users in the operations portal can choose to track ticket progress by using the "Work Status" dropdown. These values can be customized to your needs. To do this, navigate to "Settings" under the System section in the Operations Portal. In order to access and edit settings, you will need to be set up either as an "administrator" or a "superuser", or have the following roles: "settingEdit" and "settingView".

   

2. Search for "ticketWorkStatuses"

   Search for the setting named "ticketWorkStatuses".

   

3. Go to the details page of the setting

   Click the more details icon to go to the details page of the setting.

   

4. Enter the keywords of the statuses you want to set in the "Value" field

   In the "Value" field, enter value of the statuses you would like to set, separated by commas.

   

5. Click "Save"

   Once done, click the "Save" button to apply the changes.

   

6. The new values will appear in the Work Status dropdown

   The saved values will appear in the "Work Status" dropdown.