Operations Services: Internal Flags and Customer Flags

The Operations Portal includes two customizable flag fields designed to help teams track ticket status and customer-related information. These fields function as dropdown menus that can be configured with custom values and are accessible both in the main Tickets grid view and on individual Ticket Details pages. Users can enable these fields through the column visibility settings and populate the dropdown options by modifying specific settings in the system configuration. The fields allow teams to categorize and mark tickets with relevant status indicators or customer-specific notes through a simple double-click interface.

What is Covered:

• How to enable the Customer Flag and Flag columns in the Tickets grid
• Configuring dropdown values through the Settings area (customerTicketFlags and ticketFlags settings)
• Adding custom values using comma-separated format
• Assigning flag values by double-clicking cells in the grid
• Accessing and updating flag fields from the Ticket Details page
• Examples of common flag values (Follow-up Required, High Priority, Ready for QA, etc.)
• Visual demonstration of the complete setup and usage process