Operations Services - View Internal Files on a Ticket

1. Navigate to "Services"

   To view internal files on a ticket, navigate to the "Services" section in the Operations Portal.

   

2. Click "Tickets"

   Then, click "Tickets". In order to access "Tickets" you will need to be set up either as an "administrator" or a "superuser", or have the appropriate roles: "ticketView and ticketEdit".

   

3. Search for a ticket

   You can enter the ticket number or title in the "Search" field to search for the ticket.

   

4. Go to the ticket's details page

   Click the more details icon to go to the ticket's details page.

   

5. Click "More"

   Click the "More" option.

   

6. Click "Internal Files"

   Click "Internal Files" to go to the Internal Files tab of the ticket.

   

7. All attached files are displayed

   You can view all the attached files here. Internal files are only visible to operation portal users.

   

8. Click the icons to view or download the files

   Click on the eye icon to open a preview of the file, or click the downlod icon to download the file.