Product Documentation
Product Documentation
The Kodaris ticket system can help with managing customer inquiries, requests, and support interactions. It provides an organized framework for businesses to track and respond to various types of customer communications that would otherwise be handled through email. The system serves as a centralized platform where customer service teams can view, assign, and process tickets while maintaining a complete history of all interactions.
The system supports multiple communication channels, with email integration being a primary component. When customers send emails to designated addresses, these communications are automatically converted into tickets within the system, allowing for systematic processing and tracking. Users can customize various elements of the ticket system, including statuses, priorities, and assignment rules to match their specific workflow requirements.
Tickets can be categorized by type (such as orders, quotes, or returns) and assigned to appropriate team members for processing. The platform maintains a clear distinction between customer-facing communications and internal notes, enabling team members to collaborate on resolving issues while controlling which information is shared with customers. When staff members respond to tickets, the system can automatically generate emails to customers, maintaining a seamless communication flow.
For customers, the system offers a portal where they can view their tickets, track progress, and respond to communications. This self-service capability reduces the need for phone calls and provides customers with transparency regarding the status of their inquiries. The ticket system also includes reporting and analytics tools to help businesses monitor response times and service performance metrics.
The system is designed to scale with business needs, allowing for simple initial implementation with opportunities to enable more advanced automation features as users become more familiar with the platform.