Operations Services - Set the Work Status on a Ticket

1. Navigate to "Services"

   To update the work status on a ticket, avigate to the "Services" section in the Operations Portal.

   

2. Click "Tickets"

   Then, click "Tickets". In order to access "Tickets" you will need to be set up either as an "administrator" or a "superuser", or have the appropriate roles: "ticketView and ticketEdit".

   

3. Search for the ticket

   Search for the ticket using the "Search" field.

   

4. Go to the details of the ticket

   Click the more details icon to go into the details page of the ticket.

   

5. Click "Work Status"

   Click on the "Work Status" field to change the status of the ticket.

   

6. Select the work status from the options

   Select the work status from the options.

   

7. The work status of the ticket has been set

   The work status on the ticket has been set.