Operations Customers - Unlock Customer’s Account After Too Many Login Attempts

1. Navigate to "Customers"

   If a customer is locked out due to multiple failed login attempts, you have the ability to manually unlock their account. Start by navigating to the "Customers" section in the Operations Portal.

   

2. Click "Customers"

   Then, click on the "Customers" page. In order to access "Customers", you will need to be set up either as an "administrator" or a "superuser", or have the roles of: “customerView” and “customerEdit”.

   

3. Search for the customer in the "Search" field

   Search for the customer in the "Search" field by entering a name or email address.

   

4. Go to customer's Details screen

   Now, go to the customer's details screen by clicking its more details icon.

   

5. Verify if the account has been locked out

   In this section, you can verify if the account has been locked out. You can also view the number of failed login attempts and the date of which their lockout expires.

   

6. Remove the date from the "Locked Out Until" field

   Scroll down to go to the "Authentication" section at the bottom of the page and clear the date from the "Locked Out Until" field.

   

7. The "Lock Out Until" status will also be cleared

   The "Lock Out Until" status will also be cleared, indicating that the account is no longer locked. Your customer can now log in using their valid credentials.