Customer Portal - Ticket Comment Formatting Options

1. Navigate to "Tickets"

   To format and customize text size, color, and more on your ticket comments on your tickets, navigate to the "Tickets" screen in the Customer Portal.

   

2. Click on the ticket number

   Then, click on the ticket number to view the ticket details page.

   

3. Click on the more details icon

   Or, click on the more details icon.

   

4. Go to the "Comments" section

   Go to the "Comments" section at the bottom of the page.

   

5. Menu bar format functions

   At the top of the comment box, there is a menu bar showing all the formatting functions.

   

6. Enter your comment in the "Comments" box

   Enter your comment inside the "Comments" box.

   

7. Highlight the text to format

   Highlight the text before you format.

   

8. Format Text Styles

   In this example, we will format the text style. Click the dropdown icon and select the text style that you want.

   

9. Other formatting icons

   Choose an icon to format the text as desired.

   

10. Change the color

    You can also choose to update the text color.

    

11. Insert a table

    Tables can also be inserted in your comment. This table is customizable.

    

12. Enter text in each cell

    You can enter text or data each cell.

    

13. Click the cell dropdown icon to edit the cell or the entire table

    Click the cell dropdown icon to edit the cell or the entire table.

    

14. Choose from the options to format the table

    Then, choose from the available options to format the table.

    

15. Click "Save"

    Once the comment looks good, click "Save." Please note that once the comment has been saved, it cannot be edited.