Graphic Solutions Group (GSG), a wholesale distributor of the graphic markets industry, was looking for a relationship-driven technology partner in the distribution space to help them provide a seamless and automated experience for their customers.
They were in need of a self-service portal that would allow their customers to view and pay open invoices, navigate orders, and retrieve shared files. Above all, they wanted a true technology partner that was centered around communication and collaboration, willing to support them through innovation with their customers’ best interests top of mind.
With GSG’s customer expectations and needs always evolving, they required a partner that not only understood their short-term goals but also their long-term vision. In the end, GSG chose Kodaris as their partner because they weren’t just selling a product—they offered a relationship-focused partnership.
Within months, Kodaris helped GSG release their self-service customer portal.
“Hearing customers say that they prefer it [the self-service portal] and they like it…it’s great news to hear,” said George Temple, GSG’s Director of Customer Experience. “We continue to hear great things. It’s not only the feedback that they like the portal… what I’ve seen is a high level of engagement. People are using it and letting us know what other features they want to see.”
George also mentions how the Kodaris team truly listens to and identifies with GSG’s goals, and their solutions are always in alignment with what GSG wants for its customers.
“For me, Kodaris is just constantly following through with what they commit to… And so having trust there from the get-go—that sets the tone for the culture for me.”
