CUSTOMER RETURNS
Optimizing returns is a critical part of driving customer satisfaction and streamlining your operations. The Kodaris returns system gives customers the flexibility to self-serve, with built-in automations that reduce manual intervention, provide visibility, and ensure accuracy.
Minimize delays and frustration with a flexible, self-service return process that provides visibility and keeps customers informed every step of the way.
Managing returns can be a labor-intensive process that spans multiple departments and requires a heavy customer service workload. Save time and reduce overhead with a 100% digital process that integrates seamlessly with your ERP.
Manual data entry can lead to human errors, processing delays, and strained customer relationships. Maintain better inventory accuracy through automated, transparent workflows.
Sometimes customers know which products they want to return, but locating the order that they purchased those products from can be a challenge. The general returns flow allows customers to initiate a return from a product code, while the Kodaris system automatically identifies the order that contained the item – ensuring that you accurately credit the customer for the return.
Customers can also initiate a return directly from a specific order. Starting from a paid or invoiced order, users can select individual items they wish to return, specify quantities, and provide return reasons – all in one workflow.
Automate the returns process even further by enabling returns to be pushed directly to your ERP for faster processing and reduced workload.
Configure custom return reasons to make sure that you get the valuable feedback you need from your customers.
Search and filtering capabilities within the customer portal make it easy for customers to keep track of returns.
Status updates can be enabled to ensure that you and your team always stay up to date.
The Kodaris platform integrates effortlessly with existing ERP systems, ensuring a smooth transition and consistent data flow across platforms.
The Kodaris customer support team deeply understands your business and is on call to provide quick responses.
